Delivery & Returns
Delivery
Delivery inside the UK
We hold most items in stock and can normally ensure dispatch of your order within two working days. If for some reason there might be a delay in your order being dispatched, we will contact you by email.
Our standard delivery is by Royal Mail second class. There is no delivery charge for orders totalling £50 or more. There is a delivery charge of £4 for all other orders.
Delivery outside the UK
Please contact us by email or telephone to enquire about delivery outside the UK. Where delivery is possible please note that goods sent to some countries may incur tax or customs duties or may be subject to export restrictions. Please note that these are beyond our control and are the responsibility of the customer.
Cancellations
You can cancel an order by emailing customerservice@thelodgelook.com or telephoning us 01745 890370. Please ensure that you include the words “order cancellation” in your email subject.
Returns
We hope that you are delighted with your order from The Lodge Look. If you would like to arrange to return any items then please contact us by email or telephone within 14 days of receiving them.
Unless the returned products are defective, the postage costs of returns are not covered by us and are the responsibility of the customer.
We are unable to issue a refund until the returned products are received.